100% Satisfaction Guarantee!!! If for any reason whatsoever you are not 100% satisfied the quality of your WaterwayDirect product, just return it within 1 week of your purchase and receive 100% of your money back (Less actual shipping, handling and related costs.).Merchandise will not be accepted for return without prior authorization from Waterwaydirect.com.(This does not apply to misordered parts.) RETURNED SHIPMENTS NOT HAVING PRIOR APPROVAL WILL BE REFUSED THUS RETURNED TO YOU AT YOUR EXPENSE. All returned merchandise must be in its original condition in its original packaging with all manuals, warranty card and unused with the exception of defective goods. After 7 day a 20% restocking charge will be applied against any credit issued for saleable merchandise. All goods must be returned freight pre-paid. Be sure to insure your return shipment if its value exceeds $100.00. Our return merchandise authorization number(RMA) must appear on all cartons. E-mail admin@waterwaydirect.com to obtain this number and authorization for return It is the customer's responsiblity to inspect all packages for damage before taking ownership of the package(s).